Asking For Reviews
If you’re in the food or hospitality industry, you probably have very little work to do in getting your customers to provide feedback. These days, everyone’s posting on Yelp or Facebook about your service.
But, what if you’re primarily an online retailer? Or in a service industry, such as a spa/salon or an auto repair business? How can you convince customers to leave valuable feedback?
There’s an art form to asking for reviews. It’s very disappointing to be a quality business that provides quality products or services only to have your online reputation be vastly out of touch with your in-person reputation. Here are some of the more effective techniques for asking your customers for reviews. (Make sure that you are aware of each site’s guidelines for soliciting reviews before you ask a customer for one.)
In Person Works Best
Asking in person works best. Marketing experts report that an in-person request for reviews garners 7 to 8 times more feedback than an email request.
Think about your typical sales associate in a retail store. They might spend some considerable time and energy helping a customer. They get to know the customer and create (hopefully) a small bond with that person. By the end of the sales experience, no one in the store is better equipped to ask for a review.
When you’re thinking about in-person review requests, consider who has the most quality time with the consumer and who is most directly involved in relationship-building for your brand. That is the person you want to go to for direct customer review solicitation.
Asking For Reviews Via Email
Sometimes, you have to go the email route. This is harder but can sometimes be called for when you don’t have much face time with a customer.
One of the tricks to doing email solicitation is to pre-screen your customers. Before you ask your customers for a review, solicit feedback with a survey. You can then weed out customers who you know are disgruntled or are definitely going to provide negative feedback ahead of time. If the customer were in your store, you would feel them out first before inviting them to leave a review. An internal survey gives you that same “gut level” feedback, just in an online environment.
Once you decide who will be asked for a review, it’s best to have a real person reach out to the consumer using a real email address. The email should read as if it is a personal request from one person to another. Your goal is to make the email as personal as possible, so get rid of any random social media links or corporate headers and footers.
Make sure to test your email requests to see which approaches produce the best conversion rates. Do you go with a plain text or an HTML email? Does the presence of the consumer’s name in the subject line produce reviews or simply scare them off? What content works best in the body of your request?
This is where a digital marketing firm can help. At 1351 Marketing Group , we have experience in email marketing and solicitation of customer reviews. We can help get you the feedback that will draw people to your business and increase your ROI. Contact us today to see how we can simplify the process of asking for reviews from your customers.



